About the Meeting

Where premium
practices become outliers

Next Frontier: The Practice of 2030. The Outliers Meeting brings together the surgeons and administrators building the most differentiated refractive practices in the country.

The Philosophy

What it means to be an outlier

Challenges conventionAsks, “Why do we do it this way?”
Experiments earlyWilling to test AI, technology, workflows, and new practice models before they become mainstream.
Thinks like an ownerUnderstands that clinical excellence, leadership, culture, patient experience, and profitability are interconnected.
Shares what worksBrings practical ideas and lessons back to the group.
Builds the futureDoesn’t wait for the future of ophthalmology to arrive.

The Program

What does the practice of 2030 look like?

A forward-looking working meeting on what the high-performing ophthalmology practice should stop doing, start doing, automate, delegate, and keep uniquely human.

Smarter PracticeAI, automation, technology, data and workflow.
Better ExperiencePersonalization, hospitality, trust and the redesigned patient journey.
Stronger TeamCulture, morale, delegation, leadership and retention.
Higher PerformanceProfitability, capacity, conversion, utilization and ROI.

Proposed sessions

01
The Future Practice: Ophthalmology 2030If we were designing a premium ophthalmology practice from scratch today, what would we build differently?
02
AI: Your Next Employee?Where can AI replace, augment, or accelerate work — phones, scheduling, documentation, marketing, analytics, and patient communication?
03
The Reinvented Patient VisitHow do we increase efficiency without making patients feel processed? Diagnostics-first workflows, group and asynchronous education, delegation, and more valuable surgeon time.
04
High Tech. High Touch.As automation increases, which human interactions become more important? The moments where empathy, hospitality, trust, and surgeon presence matter most.
05
The Profitability PlaybookRevenue is not profit. Staffing ratios, labor costs, technology ROI, surgeon utilization, procedure mix, overhead, contribution margin, and capacity.
06
Do More Without Working MoreIncrease capacity while protecting surgeon time through delegation, ODs, fellows, technicians, diagnostics, scheduling, and redesigned clinic flow.
07
Building a Team People Don’t Want to LeaveStaff morale, culture, retention, leadership development, accountability, compensation, recognition, burnout, and ownership of the patient experience.
08
The Premium Patient Journey 2030Redesign every touchpoint — digital discovery, first call, consultation, financing, surgery day, postoperative care, reviews, referrals, and lifelong engagement.
09
The Technology BetWhat should practices invest in over the next 3–5 years? AI, diagnostics, refractive technology, premium IOLs, automation, office-based surgery, robotics, and emerging platforms — with an emphasis on ROI.
10
The Outlier Hot Seat: Rebuild My PracticeTwo or three attendees put their real economics, staffing, patient flow, conversion, and bottlenecks on screen — and the group redesigns the practice.
11
Outlier Pearls: Steal This IdeaEach practice gets three minutes and one idea other attendees can implement Monday morning.
12
Build the Practice of 2030A final interactive workshop: every attendee leaves with the three changes they will implement in the next 12 months.